20 Apr 2012

Friday News Round-Up


As demonstrated at the East Africa Com event this week, emerging markets have become hubs of innovation and creative start-ups in their own right – with Kenya even earning the nickname of ‘Silicon Savannah’. So in this age of activity, advancement and never ending news, we thought we’d put together a list of all the Hot stories we come across.
The Com World Series team live and breathe emerging markets, so we want to make sure we spread the news!

Hot Stories in Emerging Markets


Mobile money a high risk for fraud – viewpoint from this week’s East Africa Com event
http://www.humanipo.com/blog/230/Mobile-money-a-high-risk-for-fraud-in-Africa

Millicom sees strong emerging market smartphone uptake
http://www.totaltele.com/view.aspx?ID=472838



Safaricom to lay fibre for 'data tsunami'
http://www.businessdailyafrica.com/Corporate+News/Safaricom+to+lay+fibre+for+data+tsunami/-/539550/1389650/-/tpejge/-/



Africa's stunning growth doesn't come cheap
http://www.engineeringnews.co.za/article/africas-stunning-growth-doesnt-come-cheap-2012-04-19



Hot analysis on Digital Evolution


The Jig Is Up: Time to Get Past Facebook and Invent a New Future
http://www.theatlantic.com/technology/archive/2012/04/the-jig-is-up-time-to-get-past-facebook-and-invent-a-new-future/256046/



Blog Spot


700 Digital leaders networked & discussed growth opportunities at East Africa Com
http://comworldseries.blogspot.co.uk/2012/04/700-digital-leaders-networked-discussed.html



Image of the moment

A bit of fun for Friday -  how not to do customer experience management
http://mjfb-books.blogspot.co.uk/2012/02/dilbert-on-customer-experience.html


The Com World Series team concentrates on emerging markets in Africa, the Middle East and Eurasia 24/7 – 365 days of the year. You can follow the news with us by joining our online communities.

700 Digital leaders networked & discussed growth opportunities at East Africa Com

East Africa Com 2012’s conference and exhibition in Nairobi, Kenya came to a close today after 2 days filled by successful networking and learning. The second half of this premier, regional event took place today in the Safari Park Hotel, and it focused on services for customers; new content and apps, entrepreneurship, rural services, m-health, mobile money, mobile marketing & advertising (thanks to the dedicated Mobile Marketing Summit), customer experience management, and more...

The important line up of speakers included senior representatives from Orange Telkom Kenya, Airtel Africa, Universal Music Group, Spinlet (Africa’s Spotify), the CCK (Communications Commission of Kenya), amongst others. These visionaries touched on the most important issues affecting the region, and the audience responded well with many questions and networking opportunities throughout the 2 days. One speaker, Sakyi Opoku, Senior Marketing Manager from MTN Rawanda said ‘’the conference was well organised, the speakers were on point and [he] enjoyed the quality’’.

The East Africa Com event organisers, the Com World Series (an Informa Telecoms and Media team), were extremely pleased with the turn out too, with around 700 attendees through the doors across the 2 days overall. Of course this is especially thanks to the exceptional quality of the senior executives from operators, regulators, content providers, OTT players, and others that spoke. They are the inspiration, and they spark the audience’s imagination and questions and debate – all of which is so valuable to the regional telecoms, media and ICT industries.

So, asante sana to all the East Africa Com 2012 participants, thank you for your time and participation – see you at the next Com events (North Africa Com in Tunisia 15-16 May, Cloud Africa in Johannesburg 23-24 May, West & Central Africa Com in Dakar 13-14 June, VAS Africa in Johannesburg 3-4 July, AfricaCom in Cape Town 13-15 November) – and of course see you at the next East Africa Com – taking place on the 16-17 April 2013 in the Safari Park Hotel, Nairobi, Kenya.

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Thank you to all the Sponsors of East Africa Com:
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Corning
TI Sparkle
Spice VAS Africa
Dialogic

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What our attendees said about this year's show:
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"Definitely the place to be if you are in Telecoms. The event is very well organised and it is the place to be where you can meet 1 to 1 with key players and decision makers. Its like the Facebook of telecoms industry. Very fruitful"
Fayyaz Kasmani, CTO, Netconnexions

"East Africa Com ended up being an outstanding networking event, where I was able to connect to some of the top executives in East Africa telecom space" Eric Hersman, Co-Founder Ushahidi & iHub

"The event was very impressive especially with the presentations and how the exhibitors demonstrated their new products and solutions. It is interesting to see the way they all harness the present and future of the latest telecoms and IT products" Njenga Kimani - Flashcom

"‎Excellent networking opportunity with senior management professionals. If you would like to be face-to-face with the keyplayers in East African Telecoms, this conference is unrivaled!" Josh Lowenthal, Managing Director - International Operations, Freeconferencecall.com

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Read the 300 tweets from our attendees during the event:
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https://twitter.com/#!/search/realtime/%23eastafricacom

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Don't forget to share your thoughts on this year's East Africa Com
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Tweet about your experience using #EastAfricaCom on twitter!

www.twitter.com/allaboutcom

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See You Next Year!
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East Africa Com
16-17 April 2013
Safari Park Hotel, Nairobi, Kenya

To get involved early for the 2013 show,
please visit our website: http://eaafrica.comworldseries.com

17 Apr 2012

East Africa Com Day 1 Summary

***Join us for day 2!*** Share your thoughts on #EastAfricaCom
East Africa Com
17-18 April 2012
Safari Park Hotel, Nairobi, Kenya
East Africa Com – Day 1
Today saw the opening of East Africa Com 2012, the 7th annual event, in the beautiful Safari Park Hotel, Nairobi, Kenya. The influential leaders of the East African telecoms, media and ICT industries gathered to learn, network and debate all things digital.
The 2012 event has a completely fresh conference agenda, engaging the senior operator representatives to talk about the biggest of their challenges and opportunities, whilst also involving more start-ups and disruptive players.
It kicked off with an incisive market overview given by ITM’s Senior Analyst, Thecla Mbongue, who commented that mobile subscriptions have grown 31% (94 million) since 2011. This is considering the fact that penetration is still low, with 149 million people still to be connected – clearly a huge opportunity remains in the region.
Other speakers passed on their vision for East Africa throughout the morning of high-level presentations and interactive discussions. These included Mickael Ghossein, CEO of Orange Telkom Kenya, Neil Ahlsten from OTT player Google, Richard Bell, CEO of OTT player Wananchi Group, Jamii Telecoms, Mobile Monday Kenya, amongst others. The key messages included the extent of the strain of data on networks, the opportunity for future growth in markets like Ethiopia, smart-phones and OTT content.
The afternoon continued with a well attended Cloud and Enterprise track, and an LTE and Mobile Broadband session. The day was tied up by a cost efficiency focus, with delegates then kicking back for an informal networking drinks session.
It all certainly bodes well for the second day of the event, with more disruptive players taking the stage and a focus on content and apps for the region. Don’t miss it!

Jim Machi, SVP of Marketing at Dialogic shares his views on the Wireless Data Challenge

Dialogic is Networking Drinks Sponsor for East Africa Com taking place today and tomorrow.

Jim Machi is Senior Vice President of Marketing at Dialogic. Here he shares his views about the Wireless Data Challenge.

We’ve all read about the surge in wireless data traffic that has happened the past few years and is expected to continue going forward. You probably know people who own a smartphone and an iPad and a laptop and use all of them. Or you know people who are simply glued to their iPhones seemingly all day. So in your little world, you get it. But it is hard to comprehend what this means on a global basis.

For the last few years, the Cisco Visual Networking Index report has been a good way to check out what’s going on. Simply go to the website and download the report. There was an update published right before Mobile World Congress and it has some excellent little tidbits including:

- Mobile video traffic exceeded 50% for the first time last year
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Smartphones represent only 12% of total global handsets in use today, but they represent over 82% of total global handset traffic

That last point holds a key about whether the mobile data surge will continue. Because if smartphones represent only 12% of total global handsets today, what will happen if they represent say, 50% of total global handsets? The biggest growth potential is in developing countries.

Dialogic recently collaborated with IDC Asia on a Telecom Trends and Insight report called “Confronting Telecom’s Network Challenge.” While this report is specific to Asia, certainly there are parallels with the developing parts of Asia and the developing parts of Africa and South America. The report states, “Perhaps the biggest opportunity for service providers across the region will be in emerging Asia, with the introduction of US$100 smartphones. For the past five years, the costs of Blackberrys and iPhones have been prohibitive for the vast majority of the population in emerging Asia, but this does not negate the aspirations or strong desire for mobile technology in these countries.”

In other words, more economical smartphones will make a huge impact on mobile data traffic! Or put another way, data and video traffic will surely continue.

So the question becomes, how do service providers satisfy their subscribers while at the same time make money? After all, there will clearly be network stress for many years to come. So there are going to have to be solutions, most likely a combination of them.

One solution is the implementation of pricing plans to limit the ‘bandwidth hogs.’ This has already happened and the wireless service providers will likely continue to tune this.

But there are other solutions as well, such as making the cellular networks faster and/or upgrading the networks. However, while that makes the connection faster, it may actually have an interesting side effect. That is, since it is faster, people will use it more! In fact, according to the Cisco VNI report, a 4G connection generated 28 times more traffic on average than a non-4G connection!

So now what? Another possible solution is to offload the mobile traffic to fixed networks. An example of this is when you are on Wifi, say sitting in a city café, or in your own home. The data coming to or from your laptop, tablet or smartphone will be on the WiFi wireless network, but that’s only for the first or last 100 feet. According to the Cisco VNI report I mentioned earlier, that is already 33% of the traffic to smartphones and tablets.

But since you are not always going to be close to a WiFi connection or some kind of femtocell, what else can you do? The IDC “Confronting Telecom’s Network Challenge Report” also gives another viewpoint on this. The report says, “Telcos across the region have experienced a surge in mobile network and congestion, and many have been forced to invest heavily in backhaul infrastructure, increased capacity and network optimization.”

In other words, another potential remedy to the bandwidth crunch issue is to install mobile backhaul optimization and network optimization solutions. These solutions can provide ROI to the service provider in as little as four to six months. Read the report and visit our optimization webpage for more information.

You are invited to attend Dialogic's Networking Drinks Reception at East Africa Com taking place at 5pm today by the outdoor pool at the Safari Park Hotel, in Nairobi, Kenya.

13 Apr 2012

Friday News Round-Up


Hot Stories in Emerging Markets

Are the BRICS building legal barriers to social media?

http://memeburn.com/2012/04/are-emerging-markets-clamping-down-on-social-media/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+memeburncom+%28memeburn%29

Safaricom, Qualcomm team up for ‘3G Experiential Tour’
http://www.telegeography.com/products/commsupdate/articles/2012/04/12/safaricom-qualcomm-team-up-for-3g-experiential-tour/

4 Ways Mobile Technology Can Improve Care

http://africahealthitnews.com/blogs/?p=1191

Mideast telcos eye profit in mobile advertising

http://www.gulf-times.com/site/topics/article.asp?cu_no=2&item_no=495061&version=1&template_id=48&parent_id=28

Nokia unveils ‘starter’ phone in Nigeria
http://www.biztechafrica.com/article/nokia-unveils-starter-phone-nigeria/2528/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%253A+biztechafrica%252FCgBD+%2528BiztechAfrica+News+updates%2529

Etisalat to boost network coverage
http://www.telegeography.com/products/commsupdate/articles/2012/04/11/etisalat-to-boost-network-coverage/


Blog Spot
Eat Out speak at East Africa Com; hear from the Founder of the leading restaurant guide, content provider & marketing consultant for restaurants
http://comworldseries.blogspot.co.uk/2012/04/eat-out-speak-at-east-africa-com-hear.html

‘Makes You Think’ Video

Did You Know - Mobile Stats for Africa 2011
http://www.youtube.com/watch?v=5kamlf-uAHU&feature=youtu.be


Infographics of the Week
Is Mobile Africa’s Future?
http://www.ibm.com/smarterplanet/global/share/19jan2012/mobile_africa/

Report of the Moment
Mobile Africa Report 2012
http://www.mobilemonday.net/reports/MobileAfrica_2012.pdf

12 Apr 2012

Africa rising; the case for pan regional roaming in the African continent


By Paul Merry, Operator Strategies, Informa Telecoms & MediaApril 4, 2012 

A recent client request for analysis on the African roaming market brought up a number of interesting conclusions and insights on the continent: its approach to roaming and the future of this developing region.
The opportunity for roaming in Africa is tied to the available audience which is limited by factors that include the available audience for such services based on national expenditures and the GDP PPP of would-be roamers and travel patterns in the region. On the positive-side Africa’s roamers are biased toward enterprise users who generally have higher expendable incomes and greater resistance to price fluctuations (price inelastic).
This characteristic will result in the region seeing a CAGR of 13.37% between 2012 and 2016 according to our latest forecasts (www.informatandm.com/gmroaming) the largest growth of any region over this period albeit coming from a lower starting point.
One of the main challenges facing operators in Africa and beyond is customer perception of roaming. Issues range through a full gamut of customer emotion from fear of overspend (bill shock) to confusion regarding services (service and pricing transparency).  What is universal is the urge to be in control of the roaming experience.
In Africa a number of operators have sought to tackle this challenge. Safaricom offers a simplified roaming activation process whereby exactly the same services are available in the home network as when roaming while setup is simplified by removing the requirement for subscribers to migrate to any special roaming tariffs.
The operator also allows all its customers to roaming without the need to have roamed before. Although this is slightly more of revenue loss risk it does engender a greater comfort with the roaming process; an invaluable asset when attempting to encourage roaming use.
Indeed this open transparent and simplified approach touches upon many of the most important features required to popularise a service which had historically been perceived negatively i.e. roaming and Bill shock.
The need for transparency is particularly important with data services. Data is the next great opportunity for roaming as it is resistant to commoditisation and potentially a more attractive proposition than simple voice being more adaptable, having greater scope for service development and being something more than a communication platform. However historical approaches to data roaming have not taken on board the need for transparency. Whilst a number of African operators have migrated to zonal pricing, a mechanism that has greatly simplified tariff tracking for customers in the region, the majority sell data in terms of kilobytes and megabytes. This approach is almost universally derided by customers based on their inability to reconcile specific services with data consumed. A far simpler approach is to provide a data calculator that shows how specific services consume data in a customer’s data plan. Vodacom is one operator who has experimented with this approach in the region. Alternatively offering unlimited data plans that incorporate voice and SMS allowances is an option, but perhaps not the best one for Africa were customers have limited expendable income. In this case data limits and automatic shutdown of data roaming when thresholds are breached would be applicable. It is immensely important roaming operators implement such protocols in the African region early in the development of data roaming in order to avoid the legacy of bill shock.
In some quarters it has been argued that due to the lower average mobile spend of customers in Africa and the lack of cross regional and international travel there is little potential for roaming. However this argument misses a glaring point specifically that roaming is a two way revenue generating process. There is both outbound (revenue generated by the HLR owning operator when their customers roam to other regions) and inbound (revenue generated by interconnection with incoming roamers from their home networks) revenue opportunities. Although this is a lower opportunity that retail being based on wholesale relations it is nonetheless an opportunity. Analysis undertaken around the World Cup held in South Africa by the data exchange provider AICENT showed a marked increase in data roaming traffic in the region while specific matches were ongoing, in some cases growing by 300%. Consequently it would be in the best interests of roaming operators in the region to provide specific roaming price plans tied into both international and regional events. Such an approach would also create opportunities for customer segmentation along interest lines i.e. events geared to specific customer roaming segments. In this manner roaming can be popularised through association with popular large-scale and niche events.
There are a number of challenges to face in the African continent but the potential market for roaming is palpable. The voracious appetite for mobile services in the region will no doubt drive roaming take-up but regional operators can also encourage roaming trends as they occupy a pivotal position in the process
--
About the Author
Paul Merry

Paul Merry

Operator Strategies
Informa Telecoms & Media
Area of expertise: Operator converged service strategies, roaming pricing and implementation strategies, mobile transactions, future voice approaches and market outlook, operator segmentation strategies, MVNO market entrance strategies.
“If operators move to more flexible tariff structures, this will stimulate roaming traffic on their networks and thereby maximise an important revenue stream. With the right approach to inter-operator tariffs, everyone is a winner – the operators through increased revenue and businesses through affordable and transparent data roaming plans tailored for the latest range of mobile connected devices.”
Paul is a senior analyst in operator strategies. He is responsible for thought leadership in the converging mobile, roaming, enterprise and VoIP sector. His most recent work has covered strategy development within the roaming sector with specific concentration on segmentation, data and pricing strategies. Paul is a frequent speaker and chair at international conferences, as well as a regular press commentator.
Paul has been with Informa since 2002. He has 12 years experience in research as an analyst and strategist. He is a regular speaker and moderator at international conferences and is regularly quoted in the global business press. Paul’s research experience is diverse incorporating mass-media broadcast, marketing strategy and fixed telecoms experience enabling him to bring a broad analytical approach to his analysis of the cellular sector.
Prior to joining Informa Paul was a Billing and CRM consultant at PBI Media a full spectrum telecommunication research company and was tasked with developing the company’s BSS and OSS practice. Prior to this he was a Broadcast Strategist for ITV Plc formerly Granada Media undertaking research projects into viewing characteristics and socio-demographic analysis of advertising consumers.
Paul is currently studying for a Masters in Research at the University of London and holds a BSc (hons) degree from Bristol University.

Eat Out speak at East Africa Com; hear from the Founder of the leading restaurant guide, content provider & marketing consultant for restaurants









Eat Out is now the leading restaurant guide, central reservation centre, content provider and marketing consultant for restaurants in Kenya. From a simple concept to now a Kenyan landmark in hospitality and information technology, Mikul Shah birthed the first successful online dining guide and reservation portal in Kenya.

In 2010 Eat Out received the Vision 2030 Award for ICT Innovation in Tourism and in 2011 Mikul Shah received the first runner up position in the CIO100 awards, demonstrating the use of Information Technology in innovative ways to delivery business value, and beating some of East Africa’s largest corporates.

The Com World Series - organisers of East Africa Com which takes place in Nairobi on 17-18 April - caught up with Mikul Shah, a speaker at the event, to get a better idea of what Eat Out will have to show the East Africa Com audience, and what the company's experience of the Kenyan market has been.

CWS: In brief, please describe Eat Out and the work it's doing in East Africa.

MS: Eat Out is the region's largest restaurant guide and booking engine, operating on both mobile and web platforms. Eat Out allows consumers search for restaurants based on location, cuisine or budget in order for them to make table reservations at hundreds of establishments in the country.

CWS: How would you sum up the characteristic of the East African telecoms, media and ICT industry this year?

MS: The industry is very vibrant and also seems to be maturing. Many large international players have entered the market as well as investors hoping to find the next big thing.

CWS: What would you say is your organisations priority for 2012?

MS: We are aiming for growth in to other countries in the region as well as introducing new products and campaigns for increase our current market presence.

CWS: Which type of services do you think consumers are going to be calling for in 2012?

MS: For our target market, smart phone penetration will hit new highs this year and therefore services that can be used on these devices will be key. Consumers will demand richer services while they are on the go.

CWS: How important do you think cost-efficiency/reduction is for service providers in East Africa this year?

MS: I think the market is extremely sensitive to price and therefore cost efficiency will be very important. However consumer’s time is also very important and 2012 will see certain groups of consumers using products that help to more time efficient. Products that don’t require consumers to repeatedly fill out forms or queue for hours need to be affordable for mass adoption.

CWS: What do you think is needed to improve connectivity for the underserved in Africa?

MS: Infrastructure can always be improved, lower connectivity rates and most importantly high quality and relevant content.

CWS: What do you think are the 3 key attributes needed to succeed in East Africa’s telecoms, media and ICT industry going forward?

MS: Creativity, Simplicity & Affordability

CWS: Which key message do you want to highlight to the audience during your participation at East Africa Com in Nairobi this April?

MS: Obviously health care, environment and solutions that address the needs of the underserved command attention, but we want to show that even small SME’s should and can embrace technology in order to provide a measure of ROI and increase efficiency.

East Africa Com is taking place in the luxurious Safari Park Hotel, Nairobi, next week on Tuesday the 17 and Wednesday 18 April. Don't miss your opportunity to join this important industry forum - register now by clicking here.