This week's guest blog post is written by Thorsten Trapp, the CTO of tyntec. They participating at AfricaCom.
The incredible penetration of mobile technologies in Africa
has seen an enormous rise in the use of mobile communication and social
networking across the continent. Because the mobile is often the sole means of
telecommunications access, users have turned to this channel to facilitate the
sort of online social interactions that have become so popular in recent
years.
However, whilst the mobile web has been the engine of growth
for social networking on the go in developed markets, the historic lack of
consistent 3G coverage in much of Africa has meant that companies and end users
have often had to look to other technologies to power these experiences. It is
for this reason that Africa has long been a passionate adopter of one the
original mobile technologies, SMS, for social networking and other interactive
mobile experiences.
The growth of African
mobile market and SMS
The African market is the fastest growing mobile market in
the world, so it is no wonder that investment in telecommunications
infrastructure is exploding, expected to reach USD 1.5 billion in 2015. In
addition, more and more companies want to tackle the market: for example,
Google plans to sell 200 million of its Android Smartphones in Africa and in
some countries such as Nigeria, mobile Internet connections have overtaken
fixed-line.
However, although the growth of mobile Internet and
smartphone sales across the continent are skyrocketing, 3G coverage is still
patchy and the smartphone is far from ubiquitous. In a region where for many the
mobile device is the only communications tool available to network, share
relevant information with peers and overcome isolation, only one tool has the
power to reach anyone, on any device: SMS messaging.
The benefits of SMS
as a mobile web tool
Not surprisingly, SMS brings many benefits to the African
market, because:
·
It works on any phone and nearly every mobile
user understands how to send and receive it.
·
The GSM coverage that supports it is near
ubiquitous and SMS can work even in areas where network coverage won’t support
voice calling.
·
SMS remains uniquely impactful. Users tend to
read and respond to an SMS within minutes of its arrival, unlike email which
can all too easily be ignored or overlooked amongst the flood of spam that
nearly everyone receives.
Moreover, SMS can replace many of the functionalities one
associates with the mobile web. Because it is a two-way communications channel
users can request and receive information in near real-time. Most text
communication on the web is short and snappy, so the 160 character format of
SMS also fits well. Clearly SMS is primarily a text channel, but it can also be
used to provide easy links to rich content via WAP-push, enabling a full
web-like experience.
As a mobile Internet service provider, particularly in
Africa, this means one thing. If you
want to provide a service that can be used by the widest possible customer base
then at the very least you need to be providing an SMS alternative to your
mobile Internet presence and you may even be better off with a pure SMS
service.
SMS and web services
One great example of a mobile web service that has been SMS
enabled is Google’s Gmail. In July this
year Google announced an SMS-powered iteration of Gmail targeted at African
markets. It replaces the on-screen functionality of the email service with text
based commands and enables users with a featurephone or no mobile Internet
coverage to send and receive emails on the go.
Another example is FrontlineSMS, an SMS-based service that
uses mobile technology to promote positive social change, powering communication
in fields such as disaster response, human rights monitoring, community radio,
health, education and agriculture, to name just a few. The company enables
communities and NGOs (non-governmental organisations) to communicate with a
ubiquitous communications platform that uses text messaging.
Looking to the future, there are more potential applications
for SMS, even in areas and markets where mobile Internet is an option. For
example, the recent rise of Over-the-Top (OTT) apps which enable free or low
cost voice and messaging over the mobile web are increasingly looking to
integrate traditional, ubiquitous SMS.
Bringing together OTT and SMS can enable a new level of
interoperability for these services, letting users send and receive messages
outside of the ‘walled garden’ of the OTT app for the first time.
Which SMS to use?
Of course, as a mobile service provider your choice of SMS
partner is key. There are many players at all levels of the value chain, each
promising a different combination of price, quality and service levels.
tyntec is a leading
company in the SMS industry offering high-quality SMS services across a
portfolio of enterprise, mobile service provider, web business and mobile
operator clients. The company has close relationships with more than 40
operators around the world, enabling it to offer an unparalleled degree of
reliability in SMS transmission.
tyntec works with more than 500 clients globally to help
enable their SMS services. It offers a dynamic range of routing and service
offerings, helping customers to build a business case for their SMS service in
a number of ways.
With its established base in the African market, giving it
reach to the continent’s 600 million+ mobile subscribers, tyntec is the SMS
partner of choice for companies looking to deliver innovative, reliable mobile
services at a competitive price.
For more information,
please visit tyntec at AfricaCom - meeting room MR21 or contact info@tyntec.com.
