Risk of fraud & revenue loss in telecoms continues to be a major priority for big businesses in East Africa. Whilst the region’s telecommunications industry has seen a quantum leap in the past decade – with markets like Kenya, Tanzania and Uganda being some of the most competitive & lucrative in the whole continent – there remains this shadowy side of telecoms in Africa.
Operators often compete at a cut-throat level when it comes to pricing, OPEX, CAPEX, distribution models, etc. But service providers like Airtel realise that there is money to be saved by committing to fraud and risk avoidance as well.
In Nairobi on the 6th April, the Kenyatta International Conference Centre will provide a hub and platform for learning, debating and networking around this important issue of Fraud. In particular, 2 exclusive Master Classes will take place. The first to be run by Airtel Africa’s Group Revenue Assurance & Fraud Manager, Hawas Garba Matta. The second by an international expert – Patrick Gitau of Globacom Nigeria. The whole session will be opened and chaired by Ade Banjoko, Chair of the GSM Africa Fraud Forum.
Topics and discussions in these classes will include:
- effectively integrating risk, fraud & revenue assurance into your corporate strategy
- telecoms enterprise risk management
- optimizing end-to-end fraud & revenue assurance strategies
- implementing risk based fraud & revenue assurance framework with essential “from the top policy”
- bridging the GAPs by assessing & monitoring product life-cycle processes to identify the sources of fraud & revenue loss
- focus on optimised fraud detection through real-time capabilities
- how to tackle telecom fraud typologies in East Africa - bad debt management, process flows and inefficiencies, and capacity deficiencies problems in your network
- how to get value from RAMS and FMS
- vendor valuation criteria and considerations, and working closely with suppliers to minimise revenue leakages
“The market has responded very positively to this brand new feature to East Africa Com conference and exhibition,” says Emily Cottam, Senior Conference Producer, East Africa Com “Fraud is a topic that East African operators can’t afford to overlook if they are to remain profitable in this increasingly competitive market. These master classes are a one-stop-shop for operators looking to understand and implement effective fraud prevention strategies.”
What’s more, these master classes form just one segment of the East Africa Com 2011 conference & exhibition, now in its 7th year.