2 May 2012

Middle East operators are facing problems over spectrum, devices and pricing as they roll out LTE


Within the past year, four Middle East operators have launched LTE: Etisalat in the UAE; and all three of the mobile operators in Saudi Arabia – STC, Mobily and Zain.
But it is still early days for LTE in the Middle East. Although none of the operators will reveal their LTE subscription numbers, the indications at the LTE MENA conference, which was put on by Informa Telcoms & Media in Dubai on April 29-30, were that the number of LTE subscriptions in the region is still only in the low thousands.
Of course, the Middle East is not alone in this – LTE is a new technology and LTE subscriptions worldwide at end-1Q12 totalled only about 15 million, of which more than half are accounted for by just one operator, Verizon Wireless in the US, with about eight million LTE subscriptions.
One of the factors behind the low take-up of LTE in the Middle East is – as elsewhere – the lack of LTE devices. The LTE devices that Middle East operators are offering are almost entirely limited to LTE-enabled USB modems (dongles), though Zain Saudi Arabia has recently also introduced a LTE/Wi-Fi router.
However, Etisalat, STC and Zain Group all said at the LTE MENA conference that they monitoring the LTE device market and are considering forming partnerships with device makers to introduce additional LTE devices, particularly LTE-enabled smartphones and tablet PCs. Middle East operators are typically much less active in the device market than their peers in Europe and North America. But the arrival of LTE arguably presents Middle East operators with an opportunity, or perhaps a need, to become directly involved in the sale of LTE devices.
The fact that Middle East operators are short of suitable devices to popularize LTE was demonstrated by the recent launch of the new, third version of Apple’s iPad. Middle East operators hoped this LTE-enabled version of the iPad would give a push to demand for LTE connections, but their hopes were dashed because the iPad is at present only configured to work with the spectrum bands used for LTE in North America, 700MHz and 2.1GHz – neither of which is being used for LTE in the Middle East.
Operators in the Middle East are also still in the early stages of developing their pricing and promotion of LTE to consumers. There are signs that operators are deciding that they should make LTE more affordable. Etisalat, for example, has this week cut the price of its LTE dongle from AED799 (US$217) to AED599 (or free or AED159 or AED359 with one of Etisalat’s several six- or 12-month data plans). Etisalat is also shifting its marketing for LTE away from a focus on technical terms and features (LTE; 4G; download-speed metrics) that are likely to mean little to potential customers and towards messages that better communicate the benefits of LTE (such as, “Upload 850 pictures while you order coffee”).
Another notable feature of LTE in the Middle East – as well as a possible problem area – is the wide range of modes and spectrum bands that are being used. In Saudi Arabia, local mobile operators had initially hoped to use the 2.6GHz spectrum band for FDD-LTE, but this band is not available for available to them because it is being used by the military.
Consequently, STC decided instead to launch TD-LTE in the 2.3GHz spectrum band – a choice that the operator says is justified by the fact that this variant of LTE is being used in China and India, large markets that will give it momentum. Saudi No. 2 operator Mobily is also using TD-LTE in the 2.3GHz band. However, Zain Saudi Arabia, the country’s No. 3 operator, is using FDD-LTE in the 1.8GHz spectrum band.
In the UAE, Etisalat launched FDD-LTE in the 2.6GHz band, and plans to also launch in the 1.8GHz band, as well as in digital dividend spectrum when that becomes available. Du, the UAE’s No. 2 operator, plans to use the 1.8GHz spectrum band for its LTE launch. Bahrain has recently started a spectrum-allocation process that is expected to see the 2.6GHz spectrum band allocated for the launch of LTE services in that country.
This variety of mode and spectrum selections is almost certainly going to create difficulties for users who are hoping to roam with LTE devices within the region, unless some action is taken by regulators and the industry to co-ordinate spectrum use at a regional level.
Nevertheless, the likely increasing availability of LTE devices, combined with the wider availability of LTE networks as well as further promotion of LTE by the operators, is likely to boost LTE in the region.
But it will be some time before LTE becomes a mainstream technology in the Middle East – ITM is forecasting that the number of LTE subscriptions in the Middle East will be only a relatively modest 15 million at end-2016.

27 Apr 2012

Alcatel-Lucent sponsor West & Central Africa Com, Senegal, June 2012

Leading networking and communications technology company Alcatel-Lucent has confirmed its participation to the West & Central Africa Com event taking place in Dakar, Senegal in June. Eric Festraets, Director of Network & Business Strategy at the comany, and Member of the Board of Directors of the FTTH Council will join the group of expert speakers at the conference. He will give a presentation in the session on 'connecting users to broadband', with a focus on network transformation to address the traffic explosion. Alcatel-Lucent will also host the Networking Drinks at the end of the first day, an occasion for all participants to continue the day's discussions in an informal setting, by the poolside of the King Fahd Palace Soleil de Dakar hotel, with panoramic views on the ocean.
West & Central Africa Com will take place on 13-14 June and will gather senior representatives of the whole digital ecosystem: operators, regulators, investors, vendors, start-ups, consultants and more. Other sponsors and partners of the event are ACE Consortium, Sonatel, Telecom Italia Sparkle, BICS, Corning, Africa24, Mobile Monday Dakar and start-up incubator CTIC Dakar.

Friday News Round Up...


The Com World Series team live and breathe emerging markets, so we want to make sure we spread the news!

Hot Stories in Emerging Markets

MVNOs in KSA soon..but why limiting the market to 3 MVNO licences only?
http://lnkd.in/8PuENi

Turkcell combines m-wallet and location services
http://telecoms.com telecoms industry news, analysis and opinion
http://www.telecoms.com/42539/turkcell-combines-m-wallet-and-location-services/

Webinar

Bringing Value to the Mobile: The Path Ahead for Mobile Money and Mobile Financial Services

http://webinars.telecoms.com/webinar/bringing-value-to-the-mobile/?token=MPU

The Com World Series team concentrates on emerging markets in Africa, the Middle East and Eurasia 24/7 – 365 days of the year. You can follow the news with us by joining our online communities.

2012 AfricaCom Awards categories announced...


The 5th Annual AfricaCom Awards Will Recognise the Best and Brightest in Telecoms, Media and ICT from the Continent. Will Your Company Be Amongst the Prize Winners? 

The most glamorous night in the African Digital Industry’s calendar is back for 2012, and it promises to be even bigger and better. Don’t miss your chance to enter your business for the fantastic categories, and the opportunity to stand up in front of your peers as a winner.

The categories have been freshened up to reflect Africa’s changing digital scene 
Best Network Improvement
This award recognises an eye-catching, successful initiative that has significantly improved a network in Africa, since the end of November 2011.
Most Innovative Service
This prize recognises a popular new offering which, from conception to execution, has been an innovation. It could be for the consumer or the enterprise markets, and could be messaging, m-commerce, video, etc. It will be in an African market, and should have offered significant new prospects for revenue & delighting customers since November 2011.
Best Quality User Experience NEW !
Customers in Africa are increasingly demanding cool and engaging products, and this category recognises offerings from all sectors – service providers, device manufacturers, broadcasters, app developers, etc. So this award recognises a successful initiative in Africa that’s offered a superior quality of user experience in the past year.
Best Cost Efficiency Initiative for Africa
Recognises an outstanding new initiative from a telecoms or ICT solution provider, or from an operator/ service provider (mobile, wireless, fixed or ISP), which has enabled greater cost-efficiency in the provision of telecoms, media and ICT services in Africa since November 2011.
Rural Telecoms Award
Recognises an exceptional vendor solution, or operator/service provider initiative or service, which has extended and/or improved telecommunications services in rural and under-served Africa since November 2011.
Best Backhaul Solution for Africa
This award recognises a fibre, satellite, or wireless solutions provider that has significantly improved backhaul capacity, with measurable improvements in quality and reliability of service, in Africa since November 2011.
Best Marketing Campaign
Recognises an inspiring and effective marketing campaign (can include new brand launch), advertising campaign, or innovative distribution strategy, launched by an operator/ service provider in Africa since November 2011.
Best Smart-Device for Africa  < NEW >
This category recognises the innovation and creativity taking place in the African device market since November 2011. Smart-phones, net-books, and other smart devices strive to cater to the continent’s particular challenges and opportunities at the right price – which has succeeded?
Best Pan African Initiative
Recognises an initiative taken by an organisation or a group of organisations to improve telecommunications services at a regional or continental level across Africa since November 2011.
The 2012 Mobile Data and Social Media Award  NEW !
This award recognises innovation and creativity in the world of mobile data and social media – whether it is a new app, a social networking platform, popular content/media or successful data services – this category highlights the latest and leading initiatives from digital Africa.
Industry Personality of the Year  NEW !
This illustrious award is in honour of the most upstanding and inspiring figures working in Africa’s telecoms, ICT and media industries – all nominations are free to make.
Changing Lives Award
This special award recognises an inspiring initiative that has significantly impacted African telecommunications in the community and contributed to economic and social development since November 2011.
AfricApps Awards NEW !
To celebrate the launch of AfricApps at AfricaCom this year, we will celebrate the winning entrants of the following App-focused awards:
Best Smart-Phone App in Africa  NEW !
This will be recognising the next African ‘Angry Birds’, the interactive smart-phone application which is showing the most innovation in engaging the content hungry consumer.
Best Feature-Phone App in Africa  NEW !
This category recognises innovation in feature phone native applications. These are the apps that are dominating the African market and providing entertainment, education or enterprise opportunities to the consumer

Deadline for entries is 7th September 2012 - so plenty of time to clear some space for the silverware and practice your acceptance speech...
For more information on how to enter: www.africacomawards.com

20 Apr 2012

Friday News Round-Up


As demonstrated at the East Africa Com event this week, emerging markets have become hubs of innovation and creative start-ups in their own right – with Kenya even earning the nickname of ‘Silicon Savannah’. So in this age of activity, advancement and never ending news, we thought we’d put together a list of all the Hot stories we come across.
The Com World Series team live and breathe emerging markets, so we want to make sure we spread the news!

Hot Stories in Emerging Markets


Mobile money a high risk for fraud – viewpoint from this week’s East Africa Com event
http://www.humanipo.com/blog/230/Mobile-money-a-high-risk-for-fraud-in-Africa

Millicom sees strong emerging market smartphone uptake
http://www.totaltele.com/view.aspx?ID=472838



Safaricom to lay fibre for 'data tsunami'
http://www.businessdailyafrica.com/Corporate+News/Safaricom+to+lay+fibre+for+data+tsunami/-/539550/1389650/-/tpejge/-/



Africa's stunning growth doesn't come cheap
http://www.engineeringnews.co.za/article/africas-stunning-growth-doesnt-come-cheap-2012-04-19



Hot analysis on Digital Evolution


The Jig Is Up: Time to Get Past Facebook and Invent a New Future
http://www.theatlantic.com/technology/archive/2012/04/the-jig-is-up-time-to-get-past-facebook-and-invent-a-new-future/256046/



Blog Spot


700 Digital leaders networked & discussed growth opportunities at East Africa Com
http://comworldseries.blogspot.co.uk/2012/04/700-digital-leaders-networked-discussed.html



Image of the moment

A bit of fun for Friday -  how not to do customer experience management
http://mjfb-books.blogspot.co.uk/2012/02/dilbert-on-customer-experience.html


The Com World Series team concentrates on emerging markets in Africa, the Middle East and Eurasia 24/7 – 365 days of the year. You can follow the news with us by joining our online communities.

700 Digital leaders networked & discussed growth opportunities at East Africa Com

East Africa Com 2012’s conference and exhibition in Nairobi, Kenya came to a close today after 2 days filled by successful networking and learning. The second half of this premier, regional event took place today in the Safari Park Hotel, and it focused on services for customers; new content and apps, entrepreneurship, rural services, m-health, mobile money, mobile marketing & advertising (thanks to the dedicated Mobile Marketing Summit), customer experience management, and more...

The important line up of speakers included senior representatives from Orange Telkom Kenya, Airtel Africa, Universal Music Group, Spinlet (Africa’s Spotify), the CCK (Communications Commission of Kenya), amongst others. These visionaries touched on the most important issues affecting the region, and the audience responded well with many questions and networking opportunities throughout the 2 days. One speaker, Sakyi Opoku, Senior Marketing Manager from MTN Rawanda said ‘’the conference was well organised, the speakers were on point and [he] enjoyed the quality’’.

The East Africa Com event organisers, the Com World Series (an Informa Telecoms and Media team), were extremely pleased with the turn out too, with around 700 attendees through the doors across the 2 days overall. Of course this is especially thanks to the exceptional quality of the senior executives from operators, regulators, content providers, OTT players, and others that spoke. They are the inspiration, and they spark the audience’s imagination and questions and debate – all of which is so valuable to the regional telecoms, media and ICT industries.

So, asante sana to all the East Africa Com 2012 participants, thank you for your time and participation – see you at the next Com events (North Africa Com in Tunisia 15-16 May, Cloud Africa in Johannesburg 23-24 May, West & Central Africa Com in Dakar 13-14 June, VAS Africa in Johannesburg 3-4 July, AfricaCom in Cape Town 13-15 November) – and of course see you at the next East Africa Com – taking place on the 16-17 April 2013 in the Safari Park Hotel, Nairobi, Kenya.

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Thank you to all the Sponsors of East Africa Com:
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Corning
TI Sparkle
Spice VAS Africa
Dialogic

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What our attendees said about this year's show:
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"Definitely the place to be if you are in Telecoms. The event is very well organised and it is the place to be where you can meet 1 to 1 with key players and decision makers. Its like the Facebook of telecoms industry. Very fruitful"
Fayyaz Kasmani, CTO, Netconnexions

"East Africa Com ended up being an outstanding networking event, where I was able to connect to some of the top executives in East Africa telecom space" Eric Hersman, Co-Founder Ushahidi & iHub

"The event was very impressive especially with the presentations and how the exhibitors demonstrated their new products and solutions. It is interesting to see the way they all harness the present and future of the latest telecoms and IT products" Njenga Kimani - Flashcom

"‎Excellent networking opportunity with senior management professionals. If you would like to be face-to-face with the keyplayers in East African Telecoms, this conference is unrivaled!" Josh Lowenthal, Managing Director - International Operations, Freeconferencecall.com

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Read the 300 tweets from our attendees during the event:
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https://twitter.com/#!/search/realtime/%23eastafricacom

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Don't forget to share your thoughts on this year's East Africa Com
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Tweet about your experience using #EastAfricaCom on twitter!

www.twitter.com/allaboutcom

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See You Next Year!
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East Africa Com
16-17 April 2013
Safari Park Hotel, Nairobi, Kenya

To get involved early for the 2013 show,
please visit our website: http://eaafrica.comworldseries.com

17 Apr 2012

East Africa Com Day 1 Summary

***Join us for day 2!*** Share your thoughts on #EastAfricaCom
East Africa Com
17-18 April 2012
Safari Park Hotel, Nairobi, Kenya
East Africa Com – Day 1
Today saw the opening of East Africa Com 2012, the 7th annual event, in the beautiful Safari Park Hotel, Nairobi, Kenya. The influential leaders of the East African telecoms, media and ICT industries gathered to learn, network and debate all things digital.
The 2012 event has a completely fresh conference agenda, engaging the senior operator representatives to talk about the biggest of their challenges and opportunities, whilst also involving more start-ups and disruptive players.
It kicked off with an incisive market overview given by ITM’s Senior Analyst, Thecla Mbongue, who commented that mobile subscriptions have grown 31% (94 million) since 2011. This is considering the fact that penetration is still low, with 149 million people still to be connected – clearly a huge opportunity remains in the region.
Other speakers passed on their vision for East Africa throughout the morning of high-level presentations and interactive discussions. These included Mickael Ghossein, CEO of Orange Telkom Kenya, Neil Ahlsten from OTT player Google, Richard Bell, CEO of OTT player Wananchi Group, Jamii Telecoms, Mobile Monday Kenya, amongst others. The key messages included the extent of the strain of data on networks, the opportunity for future growth in markets like Ethiopia, smart-phones and OTT content.
The afternoon continued with a well attended Cloud and Enterprise track, and an LTE and Mobile Broadband session. The day was tied up by a cost efficiency focus, with delegates then kicking back for an informal networking drinks session.
It all certainly bodes well for the second day of the event, with more disruptive players taking the stage and a focus on content and apps for the region. Don’t miss it!

Jim Machi, SVP of Marketing at Dialogic shares his views on the Wireless Data Challenge

Dialogic is Networking Drinks Sponsor for East Africa Com taking place today and tomorrow.

Jim Machi is Senior Vice President of Marketing at Dialogic. Here he shares his views about the Wireless Data Challenge.

We’ve all read about the surge in wireless data traffic that has happened the past few years and is expected to continue going forward. You probably know people who own a smartphone and an iPad and a laptop and use all of them. Or you know people who are simply glued to their iPhones seemingly all day. So in your little world, you get it. But it is hard to comprehend what this means on a global basis.

For the last few years, the Cisco Visual Networking Index report has been a good way to check out what’s going on. Simply go to the website and download the report. There was an update published right before Mobile World Congress and it has some excellent little tidbits including:

- Mobile video traffic exceeded 50% for the first time last year
-
Smartphones represent only 12% of total global handsets in use today, but they represent over 82% of total global handset traffic

That last point holds a key about whether the mobile data surge will continue. Because if smartphones represent only 12% of total global handsets today, what will happen if they represent say, 50% of total global handsets? The biggest growth potential is in developing countries.

Dialogic recently collaborated with IDC Asia on a Telecom Trends and Insight report called “Confronting Telecom’s Network Challenge.” While this report is specific to Asia, certainly there are parallels with the developing parts of Asia and the developing parts of Africa and South America. The report states, “Perhaps the biggest opportunity for service providers across the region will be in emerging Asia, with the introduction of US$100 smartphones. For the past five years, the costs of Blackberrys and iPhones have been prohibitive for the vast majority of the population in emerging Asia, but this does not negate the aspirations or strong desire for mobile technology in these countries.”

In other words, more economical smartphones will make a huge impact on mobile data traffic! Or put another way, data and video traffic will surely continue.

So the question becomes, how do service providers satisfy their subscribers while at the same time make money? After all, there will clearly be network stress for many years to come. So there are going to have to be solutions, most likely a combination of them.

One solution is the implementation of pricing plans to limit the ‘bandwidth hogs.’ This has already happened and the wireless service providers will likely continue to tune this.

But there are other solutions as well, such as making the cellular networks faster and/or upgrading the networks. However, while that makes the connection faster, it may actually have an interesting side effect. That is, since it is faster, people will use it more! In fact, according to the Cisco VNI report, a 4G connection generated 28 times more traffic on average than a non-4G connection!

So now what? Another possible solution is to offload the mobile traffic to fixed networks. An example of this is when you are on Wifi, say sitting in a city café, or in your own home. The data coming to or from your laptop, tablet or smartphone will be on the WiFi wireless network, but that’s only for the first or last 100 feet. According to the Cisco VNI report I mentioned earlier, that is already 33% of the traffic to smartphones and tablets.

But since you are not always going to be close to a WiFi connection or some kind of femtocell, what else can you do? The IDC “Confronting Telecom’s Network Challenge Report” also gives another viewpoint on this. The report says, “Telcos across the region have experienced a surge in mobile network and congestion, and many have been forced to invest heavily in backhaul infrastructure, increased capacity and network optimization.”

In other words, another potential remedy to the bandwidth crunch issue is to install mobile backhaul optimization and network optimization solutions. These solutions can provide ROI to the service provider in as little as four to six months. Read the report and visit our optimization webpage for more information.

You are invited to attend Dialogic's Networking Drinks Reception at East Africa Com taking place at 5pm today by the outdoor pool at the Safari Park Hotel, in Nairobi, Kenya.

13 Apr 2012

Friday News Round-Up


Hot Stories in Emerging Markets

Are the BRICS building legal barriers to social media?

http://memeburn.com/2012/04/are-emerging-markets-clamping-down-on-social-media/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+memeburncom+%28memeburn%29

Safaricom, Qualcomm team up for ‘3G Experiential Tour’
http://www.telegeography.com/products/commsupdate/articles/2012/04/12/safaricom-qualcomm-team-up-for-3g-experiential-tour/

4 Ways Mobile Technology Can Improve Care

http://africahealthitnews.com/blogs/?p=1191

Mideast telcos eye profit in mobile advertising

http://www.gulf-times.com/site/topics/article.asp?cu_no=2&item_no=495061&version=1&template_id=48&parent_id=28

Nokia unveils ‘starter’ phone in Nigeria
http://www.biztechafrica.com/article/nokia-unveils-starter-phone-nigeria/2528/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%253A+biztechafrica%252FCgBD+%2528BiztechAfrica+News+updates%2529

Etisalat to boost network coverage
http://www.telegeography.com/products/commsupdate/articles/2012/04/11/etisalat-to-boost-network-coverage/


Blog Spot
Eat Out speak at East Africa Com; hear from the Founder of the leading restaurant guide, content provider & marketing consultant for restaurants
http://comworldseries.blogspot.co.uk/2012/04/eat-out-speak-at-east-africa-com-hear.html

‘Makes You Think’ Video

Did You Know - Mobile Stats for Africa 2011
http://www.youtube.com/watch?v=5kamlf-uAHU&feature=youtu.be


Infographics of the Week
Is Mobile Africa’s Future?
http://www.ibm.com/smarterplanet/global/share/19jan2012/mobile_africa/

Report of the Moment
Mobile Africa Report 2012
http://www.mobilemonday.net/reports/MobileAfrica_2012.pdf

12 Apr 2012

Africa rising; the case for pan regional roaming in the African continent


By Paul Merry, Operator Strategies, Informa Telecoms & MediaApril 4, 2012 

A recent client request for analysis on the African roaming market brought up a number of interesting conclusions and insights on the continent: its approach to roaming and the future of this developing region.
The opportunity for roaming in Africa is tied to the available audience which is limited by factors that include the available audience for such services based on national expenditures and the GDP PPP of would-be roamers and travel patterns in the region. On the positive-side Africa’s roamers are biased toward enterprise users who generally have higher expendable incomes and greater resistance to price fluctuations (price inelastic).
This characteristic will result in the region seeing a CAGR of 13.37% between 2012 and 2016 according to our latest forecasts (www.informatandm.com/gmroaming) the largest growth of any region over this period albeit coming from a lower starting point.
One of the main challenges facing operators in Africa and beyond is customer perception of roaming. Issues range through a full gamut of customer emotion from fear of overspend (bill shock) to confusion regarding services (service and pricing transparency).  What is universal is the urge to be in control of the roaming experience.
In Africa a number of operators have sought to tackle this challenge. Safaricom offers a simplified roaming activation process whereby exactly the same services are available in the home network as when roaming while setup is simplified by removing the requirement for subscribers to migrate to any special roaming tariffs.
The operator also allows all its customers to roaming without the need to have roamed before. Although this is slightly more of revenue loss risk it does engender a greater comfort with the roaming process; an invaluable asset when attempting to encourage roaming use.
Indeed this open transparent and simplified approach touches upon many of the most important features required to popularise a service which had historically been perceived negatively i.e. roaming and Bill shock.
The need for transparency is particularly important with data services. Data is the next great opportunity for roaming as it is resistant to commoditisation and potentially a more attractive proposition than simple voice being more adaptable, having greater scope for service development and being something more than a communication platform. However historical approaches to data roaming have not taken on board the need for transparency. Whilst a number of African operators have migrated to zonal pricing, a mechanism that has greatly simplified tariff tracking for customers in the region, the majority sell data in terms of kilobytes and megabytes. This approach is almost universally derided by customers based on their inability to reconcile specific services with data consumed. A far simpler approach is to provide a data calculator that shows how specific services consume data in a customer’s data plan. Vodacom is one operator who has experimented with this approach in the region. Alternatively offering unlimited data plans that incorporate voice and SMS allowances is an option, but perhaps not the best one for Africa were customers have limited expendable income. In this case data limits and automatic shutdown of data roaming when thresholds are breached would be applicable. It is immensely important roaming operators implement such protocols in the African region early in the development of data roaming in order to avoid the legacy of bill shock.
In some quarters it has been argued that due to the lower average mobile spend of customers in Africa and the lack of cross regional and international travel there is little potential for roaming. However this argument misses a glaring point specifically that roaming is a two way revenue generating process. There is both outbound (revenue generated by the HLR owning operator when their customers roam to other regions) and inbound (revenue generated by interconnection with incoming roamers from their home networks) revenue opportunities. Although this is a lower opportunity that retail being based on wholesale relations it is nonetheless an opportunity. Analysis undertaken around the World Cup held in South Africa by the data exchange provider AICENT showed a marked increase in data roaming traffic in the region while specific matches were ongoing, in some cases growing by 300%. Consequently it would be in the best interests of roaming operators in the region to provide specific roaming price plans tied into both international and regional events. Such an approach would also create opportunities for customer segmentation along interest lines i.e. events geared to specific customer roaming segments. In this manner roaming can be popularised through association with popular large-scale and niche events.
There are a number of challenges to face in the African continent but the potential market for roaming is palpable. The voracious appetite for mobile services in the region will no doubt drive roaming take-up but regional operators can also encourage roaming trends as they occupy a pivotal position in the process
--
About the Author
Paul Merry

Paul Merry

Operator Strategies
Informa Telecoms & Media
Area of expertise: Operator converged service strategies, roaming pricing and implementation strategies, mobile transactions, future voice approaches and market outlook, operator segmentation strategies, MVNO market entrance strategies.
“If operators move to more flexible tariff structures, this will stimulate roaming traffic on their networks and thereby maximise an important revenue stream. With the right approach to inter-operator tariffs, everyone is a winner – the operators through increased revenue and businesses through affordable and transparent data roaming plans tailored for the latest range of mobile connected devices.”
Paul is a senior analyst in operator strategies. He is responsible for thought leadership in the converging mobile, roaming, enterprise and VoIP sector. His most recent work has covered strategy development within the roaming sector with specific concentration on segmentation, data and pricing strategies. Paul is a frequent speaker and chair at international conferences, as well as a regular press commentator.
Paul has been with Informa since 2002. He has 12 years experience in research as an analyst and strategist. He is a regular speaker and moderator at international conferences and is regularly quoted in the global business press. Paul’s research experience is diverse incorporating mass-media broadcast, marketing strategy and fixed telecoms experience enabling him to bring a broad analytical approach to his analysis of the cellular sector.
Prior to joining Informa Paul was a Billing and CRM consultant at PBI Media a full spectrum telecommunication research company and was tasked with developing the company’s BSS and OSS practice. Prior to this he was a Broadcast Strategist for ITV Plc formerly Granada Media undertaking research projects into viewing characteristics and socio-demographic analysis of advertising consumers.
Paul is currently studying for a Masters in Research at the University of London and holds a BSc (hons) degree from Bristol University.